Work Coach Team Leader

Details

Reference number

269212

Salary

£34,173 - £34,971

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Work and Health Services - Universal Credit

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location

Montrose

About the job

Job summary

Are you someone who strives to make a difference to peoples lives? If so, we would like to hear from you!

DWP is looking to fill Jobcentre leadership roles in Universal Credit Operations. This is a key role and we are looking for someone who will help us deliver front line operations to positively change people lives in our communities.

Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP

The Department for Work and Pensions is committed to lifting more people out of poverty, supporting more people into gainful employment, securing children's futures and supporting disabled people to lead independent and active lives, making a difference to millions of lives.

Work Coach Team leaders are responsible for coaching, leading and building the team to achieve national performance measures. They will achieve this by:

• Creating an inclusive team environment, embracing different individual needs, views, and ideas.


• Motivating, developing, and encouraging teams and undertaking regular performance reviews


• Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.


• Identifying priorities to ensure the delivery of yours and others objectives.


• Support work coaches to deliver excellent service to claimants including vulnerable people and those who have complex needs and/or a disability


• Monitoring and improving the quality of the customer experience


• Suggesting continuous improvement ideas themselves and encouraging and enabling their people to suggest and implement continuous improvement activity and innovation.


• Support work coaches to develop and maintain labour market links and knowledge


• Being an active member of a leadership team, providing visible and effective leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate changes.

Person specification

Strong candidates will be able to present evidence of the following Key Criteria:

• 
  

  Strong leadership and excellent people engagement skills.

  
  


• 
  

  Committed to developing people and empowering colleagues through challenging conversations to drive performance.

  
  


• 
  

  A motivated, energetic leader who can improve quality and consistency, demonstrating positive outcomes for customers.

  
  


• 
  

  Good communication and organisational skills

  
  


• 
  

  Able to innovate and make sound decisions sometimes at pace.

  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership


• Managing a Quality Service


• Communicating and Influencing


• Working Together

Benefits

• Learning and development tailored to your role


• An environment with flexible working options


• A culture encouraging inclusion and diversity


• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and 750 word personal statement. Further details around what this will entail are listed on the application form.

The written sift will be conducted using evidence from your Personal Statement and will be assessed against the essential criteria section of the advert. The selection process will assess both what candidates are good at and also what they enjoy to help us assess candidates behaviours, strengths and their potential. Please complete your written application by 23:55 on the 06/03/2023. If you fail to complete the written application before the deadline your application will be withdrawn.

The Interview

Shortlisted candidates will be invited to attend an interview, this will be a blended interview of the listed behaviours and strength questions, which should take approximately 60 minutes.

Sift and interview dates to be confirmed.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Please read the Further Information section in the candidate pack for more details about the application process.

Further Information

Find out more about Working for DWP

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants are expected to join on the minimum of the pay band.

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals


• nationals of Commonwealth countries who have the right to work in the UK


• nationals of the Republic of Ireland


• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)


• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service


• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service


• certain family members of the relevant EU, EEA, Swiss or Turkish nationals